INFORMATION WE COLLECT FROM THE PEOPLE THAT VISIT OUR WEBSITE:
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience, or otherwise contact us. The personal information we collect may include:
- Mailing or Shipping Address;
- Phone Number;
- E-Mail Address;
- Geographic location; or
- Other information that you may choose to provide during the registration or purchasing process.
WHEN DO WE COLLECT INFORMATION:
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
Silva Fashion may use the information we collect from and about you for any of the following purposes:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To respond to your inquiries, and contact and communicate with you when necessary;
- To improve our website, content, products and services in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions or ongoing payments.
- To fulfill any orders placed with us.
We have taken certain reasonable administrative, technical, and physical steps designed to protect the information we collect from and about our customers and Site visitors. We have put in place the necessary and appropriate safeguards and access controls to ensure the security, integrity, and privacy of the information you provide us with. Our website uses a Secure Socket Layer (SSL) encryption which encrypts your information to protect it from unauthorized use. No payment details are stored on our website. we receive encrypted information needed to verify and authorize your payment and to process your order.
Silva Fashion is very concerned about the safety of children using the Internet. We do not direct the Site, nor do we knowingly collect personal information from, any visitor under the age of 13. If we discover that a visitor under the age of 13 has registered without parental consent, we will remove his or her registration information from our files.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We have not enabled Google AdSense on our site but we may do so in the future.
ACCEPTANCE OF YOUR ORDER:
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.
If you supplied us with your email address when entering your payment details, we will notify you by email as soon as possible to confirm that we have received your order.
If we cannot supply you with the product or service you ordered, we will not process your order. We will inform you via email or call.
DELIVERY OF YOUR ORDER:
We will deliver to the home or office address indicated by you when you place an order.
We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.
RETURN & REFUND POLICY:
At silvafashion.com, we want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 24 hours of receiving the item, Custom, Oversize. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.
We hope that you’re pleased with any purchase you’ve made or the service you’ve received from Silva Fashion and that you’ll never have reason to complain, but if there’s something you’re not happy with, we’d like to put matters right, so please go to Contact Us section of the silvafashion.com website or contact us straight away:
By Email: [email protected]